Entering terms and conditions for customer order

What you can do in this page

Unified Glossary

Basics of using a Ramco Enterprise Series Web Page

Using Online Help

In this page you can enter the terms and conditions applicable for customer order. Tell me more.

The “Edit Terms & Conditions” page appears.

The system displays the following field:

Date Format

The format in which the date fields are to be entered. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default.

The system displays the following fields in the “Customer Order Details” group box:

Customer Order #

The customer order for which the terms and conditions must be defined

Amendment #

The amendment number of the customer order

Status

The status of the customer order

GTA Reference #

The General Terms Agreement reference document number that you wish to attach to the customer order (Alphanumeric, 40)

Ref. Document Date

The date on which the reference document was created (Date Format)

GTA Remarks

Any remark pertaining to the General Terms Agreement (Alphanumeric, 255)

Zoom facility available

File Name

The file name of the General Terms Agreement reference document (Alphanumeric, 30)

Zoom facility available

Order Settlement

Use the drop-down list box to specify the order settlement option. The system lists the “Single” and “Multiple” options.

If the Order Settlement is selected as “Single” the Invoice will be raised only once with respect to the Billing Event selected. If the Order Settlement is selected as “Multiple” the invoice will be raised multiple times with respect to the Billing Event selected and also there will be no miscellaneous cost incurred on the customer order..

Initiate Invoicing At

Use the drop-down list box to identify the event on which the billing for customer order is to be done. The following are the options:

  • Work Completion – indicates that the billing must be done on completing work

  •  Task Closure – Indicates that the billing must be done on closing the task.

  • Order Closure – indicates that the billing must be done on closing the customer order

The system displays “Task Closure” by default.

Allow Shipping

Use the drop-down list box to specify the option by which the shipping of serviced object must be allowed. The system lists the following:

  • Before Payment Receipt – to allow shipping before receiving the payment

  • After Payment Receipt – to allow shipping after receiving the payment

Receipt Method

Use the drop-down list box to select the method by which the payment will be received. The system lists the following:

  • Regular – to receive payment through regular method

  • ESR – to receive payment through the ESR method. In the ESR method, the amount to be paid is fixed and is equal to the invoice amount.

  • ESR+ – to receive payment through the ESR+ method. In this method, the amount is not mentioned and the customer can adjust it with discounts, charges, prepayments etc.

  • LSV – to receive through the LSV method. In this method, the customer’s bank account is charged directly instead of waiting for the customer to pay.

  • Specific Bank – to receive payment through a specific bank.

Receipt Mode

Use the drop-down list box to select the receipt mode. The system lists all the receipt modes as defined in the “Bank Cash Definition” business component.

Pay Term

The code identifying the payment term to be associated with the customer order (Alphanumeric, 25)

Help facility available

Insurance Liability

Use the drop-down list box to indicate who should bear the insurance amount. The options are:

  • Self – indicates that the service provider will bear the insurance amount

  • Customer – indicates that the customer will bear the insurance amount

  • None – indicates that the insurance amount will not be borne

Insurance Amount

The total insurance amount to be borne (Decimal)

Insurance Terms

The conditions, which could prevail for claiming the insurance  (Alphanumeric, 150)

Zoom facility available

Advance Applicable

Use the drop-down list box to specify whether advance payment is applicable for the customer order. The system lists the options “Yes” and “No”.

Advance Payable By Date

The date by which the advance payment must be made (Date Format)

Advance Percent

The percentage of amount that can be paid in advance (Decimal)

You must enter this field if you have set “Yes” in the “Advance Applicable” field.

Advance Percent On

Use the drop-down list box to select the option by which the advance payment must be made. The system lists the following options:

  • Total Value – to indicate that advance payment will be made on the total value of the customer order

  • Basic Value – to indicate that advance payment will be made on the basic value of the customer order

Advance Payable

The amount that can be paid in advance (Decimal). Data entry is mandatory when “Advance Applicable” field is set as “Yes”. This value must be positive.

Advance Tolerance Percent

The maximum excess amount in percentage that can be paid in advance (Decimal)

DD Charges borne by

Use the drop-down list box to select the agency that would bear DD charges. The system lists “Customer”, “Self” and “None”.

Action On Non-payment

Use the drop-down list box to select the action to be taken on non-payment of advance. The system lists the following:

  • Hold Order Processing – to hold the processing of customer order on account of non-payment

  • Hold Release of Work – to hold work release

  • None – to carry out the processing or work execution irrespective of non-payment.

If the “Advance Applicable” is set as “Yes” the system checks whether the advance is paid in “Customer Prepayment Invoice” business component. If advance is not paid and “Action on Non Payment” field is set as “Hold Order Processing” the system does not allow the user to confirm the customer order.

If the “Advance Applicable” is set as “Yes” the system checks whether the advance is paid in “Customer Prepayment Invoice” business component. If advance is not paid and “Action on Non Payment” field is set as “Hold Release of Work ” the system does not allow the user to release the work scope of the customer order.

Note: If the “Advance Applicable” is set as “Yes” the system checks whether the advance is paid in “Customer Prepayment Invoice” business component. If advance is not paid and “Action on Non Payment” field is set as “Hold Order Processing” the system does not allow the user to confirm the customer order.

If the “Advance Applicable” is set as “Yes” the system checks whether the advance is paid in “Customer Prepayment Invoice” business component. If advance is not paid and “Action on Non Payment” field is set as “Hold Release of Work ” the system does not allow the user to release the work scope of the customer order.

Remarks

Any remark or comment regarding the advance payment (Alphanumeric, 255)

INCO Term

Use the drop-down list box to select the INCO term (International Commercial term). (Alphanumeric, 150). The system lists all INCO terms created in the “Category” business component.

Carrier Code

The code of carrier to be used for serviced goods shipment (Alphanumeric, 20). Ensure that the carrier code is already defined in the “Create Carrier” activity of the “Carrier” business component.

Help facility available

Port of Departure

The port from which the serviced goods will be sent (Alphanumeric 40)

Port of Destination

The port to which the serviced goods will be sent (Alphanumeric, 40)

Freight Billable

Use the drop-down list box to select whether the freight charge is billable to the customer or not. The system provides the options “Yes” and “No”.

Freight Amount

The amount charged as freight (Decimal)

Packaging Notes

Any additional information pertaining to the packaging of serviced goods (Alphanumeric, 2000)

Zoom facility available

Shipping Notes

Any additional information pertaining to the shipping of serviced goods (Alphanumeric, 2000)

Zoom facility available

Transportation Mode

Use the drop-down list box to select the mode of transportation of serviceable component. The system lists the transportation mode categories defined in the “Category” business component.

Freight Term

Use the drop-down list box to select the freight term applicable to the serviceable component. The system lists the freight terms defined in the “Category” business component.

Packaging Code

Use the drop-down list box to select the packaging code for the serviceable component. The system lists the packaging codes defined in the “Logistics Common Master” business component.

Shipping Label

Use the drop-down list box to select the shipping label for the serviceable component. The system lists the shipping labels defined in the “Category” business component.

Transportation Mode

Use the drop-down list box to select the mode of transportation of cores. The system lists the transportation mode categories defined in the “Category” business component.

Freight Term

Use the drop-down list box to select the freight term applicable to the cores. The system lists the freight terms defined in the “Category” business component.

Packaging Code

Use the drop-down list box to select the packaging code for the cores. The system lists the packaging codes defined in the “Logistics Common Master” business component.

Shipping Label

Use the drop-down list box to select the shipping label for the cores. The system lists the shipping labels defined in the “Category” business component.

Transportation Mode

Use the drop-down list box to select the mode of transportation of spares. The system lists the transportation mode categories defined in the “Category” business component.

Freight Term

Use the drop-down list box to select the freight term applicable to the spares. The system lists the freight terms defined in the “Category” business component.

Packaging Code

Use the drop-down list box to select the packaging code for the spares. The system lists the packaging codes defined in the “Logistics Common Master” business component.

Shipping Label

Use the drop-down list box to select the shipping label for the spares. The system lists the shipping labels defined in the “Category” business component.

Forward Cover Applicable

Use the drop-down list box to specify whether the forward cover is applicable at the time of invoicing /payment. The system lists the options “Yes” or “No”.

The system displays “No” by default.

Forward Rate

If the Forward Cover Applicable is set as “Yes”, then, the Forward Rate is to be provided.  (Decimal). This rate applies as exchange rate between user organization with bank.

Warranty Period (Days)

The number of days that the warranty is valid (Decimal).

Warranty Expiry Date

The expiry date of the warranty. (Date Format)

Warranty From Date

The date from which the warranty starts. (Date Format)

Waranty Reference #

The reference number of the warranty. It can be any other customer order # also.  (Alphanumeric, 40)

Warranty Terms

The terms and conditions of the warranty. (Alphanumeric, 255)

Zoom facility available

Agreement Details

The agreement details of the customer oder number. (Alphanumeric, 255)

Zoom facility available

 

 

 

 

 

 

 

 

 

 

 

Entering terms and conditions for customer order – An overview

Edit Customer Order - A summary of the activity

In this page you can enter the terms and conditions that are applicable to the customer order. You can enter general terms agreement details, general payment terms and advance payment terms. You can also specify when the invoice should be raised by selecting the billing event. In addition to this, you can specify the outbound delivery terms for general goods shipment, serviceable components, cores and spares shipment. If the part is declared as BER (Beyond Economic Repair), you can specify salvage options too.

 

 

 

 

 

 

 

 

 

 

 

What you can do in this page

Specify general terms agreement details

Identify general payment terms

Entering advance payment terms

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Specify general terms agreement details

You can specify the general terms agreement details for the customer order.

Identify general payment terms

The various payment options for the customer order can be identified.

Entering advance payment terms

You can specify whether advance payment can be made for the service provided and the relevant details.