Entering terms and conditions for customer order
In this page you can enter the terms and conditions applicable for customer order. Tell me more.
Select the “Edit Terms & Conditions” link in the “Edit Customer Order” page.
The “Edit Terms & Conditions” page appears.
The system displays the following field:
Date Format |
The format in which the date fields are to be entered. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default. |
The system displays the following fields in the “Customer Order Details” group box:
Customer Order # |
The customer order for which the terms and conditions must be defined |
Amendment # |
The amendment number of the customer order |
Status |
The status of the customer order |
Enter the following fields in the “General Terms Agreement Details” group box:
GTA Reference # |
The General Terms Agreement reference document number that you wish to attach to the customer order (Alphanumeric, 40) |
Ref. Document Date |
The date on which the reference document was created (Date Format) |
GTA Remarks |
Any remark pertaining to the General Terms Agreement (Alphanumeric, 255) Zoom facility available |
File Name |
The file name of the General Terms Agreement reference document (Alphanumeric, 30) Zoom facility available |
Order Settlement |
Use the drop-down list box to specify the order settlement option. The system lists the “Single” and “Multiple” options. If the Order Settlement is selected as “Single” the Invoice will be raised only once with respect to the Billing Event selected. If the Order Settlement is selected as “Multiple” the invoice will be raised multiple times with respect to the Billing Event selected and also there will be no miscellaneous cost incurred on the customer order.. |
Initiate Invoicing At |
Use the drop-down list box to identify the event on which the billing for customer order is to be done. The following are the options:
The system displays “Task Closure” by default. |
Allow Shipping |
Use the drop-down list box to specify the option by which the shipping of serviced object must be allowed. The system lists the following:
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Enter the following fields in the “General Payment Terms” group box:
Receipt Method |
Use the drop-down list box to select the method by which the payment will be received. The system lists the following:
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Receipt Mode |
Use the drop-down list box to select the receipt mode. The system lists all the receipt modes as defined in the “Bank Cash Definition” business component. |
Pay Term |
The code identifying the payment term to be associated with the customer order (Alphanumeric, 25) Help facility available |
Insurance Liability |
Use the drop-down list box to indicate who should bear the insurance amount. The options are:
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Insurance Amount |
The total insurance amount to be borne (Decimal) |
Insurance Terms |
The conditions, which could prevail for claiming the insurance (Alphanumeric, 150) Zoom facility available |
Enter the following fields in the “Advance Payment Terms” group box:
Advance Applicable |
Use the drop-down list box to specify whether advance payment is applicable for the customer order. The system lists the options “Yes” and “No”. |
Advance Payable By Date |
The date by which the advance payment must be made (Date Format) |
Advance Percent |
The percentage of amount that can be paid in advance (Decimal) You must enter this field if you have set “Yes” in the “Advance Applicable” field. |
Advance Percent On |
Use the drop-down list box to select the option by which the advance payment must be made. The system lists the following options:
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Advance Payable |
The amount that can be paid in advance (Decimal). Data entry is mandatory when “Advance Applicable” field is set as “Yes”. This value must be positive. |
Advance Tolerance Percent |
The maximum excess amount in percentage that can be paid in advance (Decimal) |
DD Charges borne by |
Use the drop-down list box to select the agency that would bear DD charges. The system lists “Customer”, “Self” and “None”. |
Action On Non-payment |
Use the drop-down list box to select the action to be taken on non-payment of advance. The system lists the following:
If the “Advance Applicable” is set as “Yes” the system checks whether the advance is paid in “Customer Prepayment Invoice” business component. If advance is not paid and “Action on Non Payment” field is set as “Hold Order Processing” the system does not allow the user to confirm the customer order. If the “Advance Applicable” is set as “Yes” the system checks whether the advance is paid in “Customer Prepayment Invoice” business component. If advance is not paid and “Action on Non Payment” field is set as “Hold Release of Work ” the system does not allow the user to release the work scope of the customer order. |
Note: If the “Advance Applicable” is set as “Yes” the system checks whether the advance is paid in “Customer Prepayment Invoice” business component. If advance is not paid and “Action on Non Payment” field is set as “Hold Order Processing” the system does not allow the user to confirm the customer order.
If the “Advance Applicable” is set as “Yes” the system checks whether the advance is paid in “Customer Prepayment Invoice” business component. If advance is not paid and “Action on Non Payment” field is set as “Hold Release of Work ” the system does not allow the user to release the work scope of the customer order.
Remarks |
Any remark or comment regarding the advance payment (Alphanumeric, 255) |
Enter the following fields in the “Outbound Delivery Terms: General” group box:
INCO Term |
Use the drop-down list box to select the INCO term (International Commercial term). (Alphanumeric, 150). The system lists all INCO terms created in the “Category” business component. |
Carrier Code |
The code of carrier to be used for serviced goods shipment (Alphanumeric, 20). Ensure that the carrier code is already defined in the “Create Carrier” activity of the “Carrier” business component. Help facility available |
Port of Departure |
The port from which the serviced goods will be sent (Alphanumeric 40) |
Port of Destination |
The port to which the serviced goods will be sent (Alphanumeric, 40) |
Freight Billable |
Use the drop-down list box to select whether the freight charge is billable to the customer or not. The system provides the options “Yes” and “No”. |
Freight Amount |
The amount charged as freight (Decimal) |
Packaging Notes |
Any additional information pertaining to the packaging of serviced goods (Alphanumeric, 2000) Zoom facility available |
Shipping Notes |
Any additional information pertaining to the shipping of serviced goods (Alphanumeric, 2000) Zoom facility available |
Enter the following fields in the “Outbound Delivery Terms: Serviceable Component” group box:
Transportation Mode |
Use the drop-down list box to select the mode of transportation of serviceable component. The system lists the transportation mode categories defined in the “Category” business component. |
Freight Term |
Use the drop-down list box to select the freight term applicable to the serviceable component. The system lists the freight terms defined in the “Category” business component. |
Packaging Code |
Use the drop-down list box to select the packaging code for the serviceable component. The system lists the packaging codes defined in the “Logistics Common Master” business component. |
Shipping Label |
Use the drop-down list box to select the shipping label for the serviceable component. The system lists the shipping labels defined in the “Category” business component. |
Enter the following fields in the “Outbound Delivery Terms: Cores” group box:
Transportation Mode |
Use the drop-down list box to select the mode of transportation of cores. The system lists the transportation mode categories defined in the “Category” business component. |
Freight Term |
Use the drop-down list box to select the freight term applicable to the cores. The system lists the freight terms defined in the “Category” business component. |
Packaging Code |
Use the drop-down list box to select the packaging code for the cores. The system lists the packaging codes defined in the “Logistics Common Master” business component. |
Shipping Label |
Use the drop-down list box to select the shipping label for the cores. The system lists the shipping labels defined in the “Category” business component. |
Enter the following fields in the “Outbound Delivery Terms: Spares” group box:
Transportation Mode |
Use the drop-down list box to select the mode of transportation of spares. The system lists the transportation mode categories defined in the “Category” business component. |
Freight Term |
Use the drop-down list box to select the freight term applicable to the spares. The system lists the freight terms defined in the “Category” business component. |
Packaging Code |
Use the drop-down list box to select the packaging code for the spares. The system lists the packaging codes defined in the “Logistics Common Master” business component. |
Shipping Label |
Use the drop-down list box to select the shipping label for the spares. The system lists the shipping labels defined in the “Category” business component. |
Enter the following fields in the “Forward Cover Exchange Rate Details” group box:
Forward Cover Applicable |
Use the drop-down list box to specify whether the forward cover is applicable at the time of invoicing /payment. The system lists the options “Yes” or “No”. The system displays “No” by default. |
Forward Rate |
If the Forward Cover Applicable is set as “Yes”, then, the Forward Rate is to be provided. (Decimal). This rate applies as exchange rate between user organization with bank. |
Enter the following fields in the “Warranty Agreement Details” group box:
Warranty Period (Days) |
The number of days that the warranty is valid (Decimal). |
Warranty Expiry Date |
The expiry date of the warranty. (Date Format) |
Warranty From Date |
The date from which the warranty starts. (Date Format) |
Waranty Reference # |
The reference number of the warranty. It can be any other customer order # also. (Alphanumeric, 40) |
Warranty Terms |
The terms and conditions of the warranty. (Alphanumeric, 255) Zoom facility available |
Agreement Details |
The agreement details of the customer oder number. (Alphanumeric, 255) Zoom facility available |
Click the “Edit Terms & Conditions” pushbutton to update the terms and conditions defined for the customer order.
Entering terms and conditions for customer order – An overview
In this page you can enter the terms and conditions that are applicable to the customer order. You can enter general terms agreement details, general payment terms and advance payment terms. You can also specify when the invoice should be raised by selecting the billing event. In addition to this, you can specify the outbound delivery terms for general goods shipment, serviceable components, cores and spares shipment. If the part is declared as BER (Beyond Economic Repair), you can specify salvage options too.
Specify general terms agreement details
Identify general payment terms
Entering advance payment terms
Specify general terms agreement details
You can specify the general terms agreement details for the customer order.
Enter GTA Reference number, Ref. Document date, additional remarks on GTA and file name of the reference document in the “General Terms Agreement Details” group box.
Specify billing and shipping options by selecting appropriate values from “Billing Event” and “Allow Shipping” fields.
Identify general payment terms
The various payment options for the customer order can be identified.
Enter “Receipt Method” and “Receipt Mode” fields to specify the payment receipt options.
Associate Pay Term with the customer order.
Specify insurance options by entering “Insurance Liability”, “Insurance Amount” and “Insurance Terms” fields.
Entering advance payment terms
You can specify whether advance payment can be made for the service provided and the relevant details.
Select “Yes” or “No” in the “Advance Applicable” field to specify whether the advance payment can be made for the service or not.
Enter the advance percent and advance tolerance percentage for the amount that can be paid in advance.
Select the appropriate option in the “Advance Payment On” field to specify the method by which the advance payment must be made.
Specify the action that must be carried out on non-payment of advance.