Selecting customer order for amendment

This page allows you to select a customer order for amending the details. Tell me more.

Select the “Amend Customer Order” link under the “Customer Order” business component.

The “Select Customer Order” page appears.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

Enter the following field in the “Direct Entry” group box, if you know the customer order that must be amended.

Customer Order #

The number identifying the customer order that must be amended (Alphanumeric, 40).

Select the “Amend Customer Order” link provided alongside, to amend the customer order details.

To search for a customer order

Enter the following fields in the “Search Criteria” group box, to search for a customer order. Data entry in the following fields is optional:

Customer Order #	The number of the customer order to be amended (Alphanumeric, 40). You can enter the customer order number in full or specify it partially using the “*” character. The system retrieves all customer order numbers that are similar to the number entered here.
Description	The textual description of the customer order (Alphanumeric, 80). You can enter the description in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the description entered here. Zoom facility available
Order Date From	The starting date in the range of dates during which the customer order is created (Date Format). The system lists all the customer orders that have been raised later than this date. This date must be in the same format as displayed in the “Date Format” field.
Order Date To	The ending date in the range of dates during which the customer order is created (Date Format). The system lists all the customer orders that have been raised earlier than this date. This date must be in the same format as displayed in the “Date Format” field. Ensure that this date is later than or is the same as the date entered in the “Order Date From” field.
Aircraft Reg. #	The aircraft registration number against which the customer order is created (Alphanumeric, 30). You can enter the aircraft registration number in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the aircraft registration number entered here.
Part #	The part number against which the customer order is created (Alphanumeric, 40). You can enter the part number in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the part number entered here.
Customer #	The code identifying the customer for which the customer order is created (Alphanumeric, 18). You can enter the customer code in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the customer code entered here.
Customer Name	The name of the customer for which the customer order is created (Alphanumeric, 30). You can enter the customer name in full or specify it partially using the “*” character. The system retrieves all customer order numbers with the customer name entered here.
User Status	Use the drop-down list box to select the user status of the customer order. The system lists all the “Active” user statuses that are defined in the “Create Quick Codes” activity. The system retrieves the customer orders with the user status selected here.
Order Category	Use the drop-down list box to select the category to which the customer order belongs. The system lists all the “Active” order categories that are defined in the “Create Quick Codes” activity. The system retrieves the customer orders with the category selected here.
Order Applicability	Use the drop-down list box to select the maintenance object for which the customer order is applicable. You can select any one of the following options “Aircraft “Component” “Engine "Others" The system retrieves the customer orders based on the order applicability selected here.
Priority	The Priority identifies the level of urgency with which an activity has to be executed. Use the drop-down list box to select the priority, such as “High”, “Low”, “Normal”, etc. The system retrieves the customer orders based on the priority selected here.

Note: The system retrieves the customer orders only in the “Authorized” or “Processed” status.

Click the “Search” pushbutton, to display the search results in the multiline.

The system displays the following in the “Search Results” multiline:

Customer Order #	The customer order defined in the system
Amendment #	The amendment number of the customer order
Order Date	The date on which the customer order was created
Order Applicability	The maintenance object for which the customer order is applicable, which could be “Aircraft”, “Component” or “Engine” or “others”.
Priority	The Priority identifies the level of urgency with which an activity has to be executed.
Aircraft Reg. #	The aircraft registration number against which the customer order is created
Part #	The part number against which the customer order is created
Serial #	The serial number against which the customer order is created
Customer #	The code of the customer for whom the customer order is created
Customer Name	The name of the customer
Order Description	The textual description of the customer order

Click the hyperlinked customer order number in the multiline, to amend the details.

To proceed carry out the following:

Select the “Edit Additional Charges” link at the bottom of the page to enter details of additional charges pertinent to the customer order.

Selecting customer order for amendment - An overview

This page helps you to search for a customer order for amending the details. If you know the customer order number you can directly enter it. Otherwise, you can carry out a search based on the customer order number, description, range of customer order dates, aircraft registration number, part number, customer number, customer name, user status and customer order category. The system displays the customer order details that match the filter criteria in the multiline. You can select a customer order and amend the details.

Only customer orders that are in the "Authorized" or "Processed" status are retrieved by the system for amendment.