Creating an engineering service request

This page allows you to raise an ESR and confirm it. Tell me more.

You can call this page from the following business components:

Aircraft Maintenance Execution
Flight Log

Note: Ensure that the “A/C Maint. Exec. Ref. #” for which this page is called from the “Aircraft Maintenance Execution” or “Flight Log” business components is either in “Fresh”, Planned, Inprogress or Completed status .

Hangar Work Order
Component Work Order

Note: Ensure that a valid “Exec. Doc. #” is available when calling this page from any of the above business components.

Select the “Create Engineering Service Request” link under the “Engineering Service Request” business component.

The “Create Engg. Service Request” page appears.

Note: If this page is invoked from the “Discrepancy Processing” business component, then a maintenance report number must exist to create the ESR.

The system displays the following in the “Engg Service Req Details” group box.

Engg Service Req #

A unique number identifying the engineering service request (ESR). This number is generated and displayed by the system, on clicking the “Create ES Request” pushbutton. The number is displayed with its corresponding prefix and suffix of the numbering type selected.

The number is a unit increment from the previously generated ESR number under the corresponding Numbering Type.

Enter the following fields in the “Engg Service Req Details” group box.

Numbering Type

Use the drop-down list box to select the numbering type for the login organization unit and the “ESR” transaction type. The numbering type must have already been defined in the “Create Numbering Type” activity of the “Document Numbering Class” business component and must be in “Active” status. The system displays the numbering type set as default for this transaction in the “Document Numbering Class” business component.

User Status

Use the drop-down list box to set the user status for the ESR. The system lists all the user status defined in the ”Create Quick Codes” activity, that are in the “Active” status.

The system displays the following:

Request Status

The status of the ESR. The ESR can acquire one of the following statuses, at various stages:

Fresh - indicates that the request is newly created. You can modify a request in this status in the “Edit Engineering Service Request” activity.
Confirmed - indicates that the ESR has been confirmed. A confirmed request is forwarded to the appropriate engineering cell for processing.

Enter the following fields in the “Engg Service Req Details” group box:

Subject	The subject of the request (Alphanumeric, 150).
Request Category	Use the drop-down list box to select the request category. The system lists all the request categories defined in the “Create Quick Code” activity, that are in the “Active” status.
ATA #	The ATA Chapter number on which the ESR to be processed is raised (Alphanumeric, 16). Mandatory. Help facility available.
Applicability	Use the drop-down list box to select “Aircraft”, “Component” or “Engine”, for which the ESR is raised. The system sets the field to “Aircraft” by default.

Note: If this page is invoked from the “Component Work Order” business component the system sets the field to “Component” by default.

Priority	Use the drop-down list box to select the priority assigned to the request. The system lists all the priority numbers defined in the “Priority Number Master” activity of the “Common Masters” business component, that are in the “Active” status.
Subject	The subject of the request (Alphanumeric, 150).

Enter the following fields in the “Aircraft Details” group box:

Aircraft Reg #

The registration number of the aircraft on which the maintenance activity is being performed and for which the clarification is sought (Alphanumeric, 30). The aircraft registration number must have already been defined in the “Create Aircraft Information” activity of the “Aircraft” business component and must be in “Active” status. This field must not be left blank, if the “Applicability” field is set to “Aircraft”. Leave this field blank, if the ESR is raised for “Component” or “Engine”

Help facility available.

The system displays the following in the “Aircraft Details” group box:

Aircraft Model #

The model number of the aircraft entered in the “Aircraft Reg #” field.

Enter the following field:

Position Code	The position code in the aircraft on which the maintenance action is being performed and for which the clarification is sought (Alphanumeric, 25). The position code must have already been defined in the “Maintain Model Configuration” activity of the “Configuration” business component and must be in “Active” status. Ensure that this number is valid for the aircraft registration number entered. Help facility available.
The system displays the following field:
Part #	The part fitted in the specified position code on which the maintenance action is being performed.
Enter the following field:
Zone #	The zone in which the maintenance action is being performed and for which the clarification is sought (Alphanumeric, 10). The zone number must have been already defined in the “Create Zones” activity of the “Aircraft” business component and must be in “Active” status. Leave this field blank, if the ESR is raised for a component. Help facility available.

Ensure the zone number is valid for the specified aircraft model.

Enter the following fields in the “Component Details” group box:

Component #

The number identifying the component, on which the maintenance is being performed and for which the clarification is sought (Alphanumeric, 15). The component number must have already been defined in the “Create Component Record” activity of the “Aircraft” business component and must be in “Active” status. This field must not be left blank, if the “Applicability” field is set to “Component” or “Engine”. Leave this field blank, if the ESR is raised on “Aircraft”.

Help facility available.

Note: If this field is left blank, ensure that the component number applicable for the part number and serial number combination is in the “Active” status in the “Aircraft” business component.

Part #

The part number of the component, on which the maintenance is being performed and for which the clarification is sought (Alphanumeric, 40). This part number must have already been defined in the “Create Parts Main Information” activity of the “Part Administration” business component and must be in “Active” status. Ensure that this field is not left blank, if the ESR is raised for a “Component” or “Engine”. Leave this field blank, if the ESR is raised for “Aircraft”.

Help facility available.

Serial #

The serial number of the component on which the maintenance is being performed and for which the clarification is sought (Alphanumeric, 40). This serial number must have already been defined in the “Create Component Record” activity of the “Aircraft” business component and must be in “Active” status. Ensure that this number is a valid number for the given part number, if the “Component #” field is not entered. Leave this field blank, if the ESR is raised for “Aircraft”.

Help facility available.

The system displays the following in the “Component Details” group box:

Part Description

The description of the part, on which the maintenance is being performed and for which the ESR has been raised.

Enter the following fields in the “Problem Details” group box:

Problem Description	A textual description of the problem (Alphanumeric, 255). Mandatory.
Background Details	A textual description of the activities which led to this problem (Alphanumeric, 255).

The system displays the following in the “Reference Document Details” group box:

Exec. Doc. #	The type of the execution document, which is the reference for the Engineering Service Request.
	The number identifying the execution document, which is the reference for the Engineering Service Request.
Discrepancy #	The discrepancy number, for processing of which the clarification is sought. This number will be displayed only if this page is invoked from the “Flight Log” business component.

Enter the following fields in the “Reference Document Details” group box:

Ref Doc No 1	Any reference document pertaining to the clarification for which the ESR is being raised (Alphanumeric, 40). You can enter other reference document details here in case the ESR is not being raised based on a work order or discrepancy or a maintenance report.
Ref Doc No 2	Any reference document pertaining to the clarification for which the ESR is being raised (Alphanumeric, 40). You can enter other reference document details here in case the ESR is not being raised based on a work order or discrepancy or a maintenance report.
Comments	Any comment regarding the clarification required (Alphanumeric, 255).

Enter the following fields in the “Requestor Details” group box:

Work Center #

Use the drop-down list box to select the work center number in which the maintenance is being done. The system lists all the work centers created in the login organization unit, in the “Create Work Center” activity of the “Work Center” business component, and that are in “Active” status And for which the user has got rights to access.

If page is called from “Aircraft Maintenance Execution” or “Flight Log” business components

The work center associated to the Aircraft Maintenance Execution is displayed by default.

If page is called from the “Component Work Order” business component

Primary work center associated to the Component Work Order is displayed by default.

If the page is called from the “Hangar Work Order” business component

Primary Work Center associated to the Hangar Work Order is displayed by default, else the system displays blank.

Station Name

Use the drop-down list box to select the station in which the maintenance activity is being done. The system lists the active station names created in the “Create Station” activity of the “Common Master” business component, that are in the “Active” status.

If the page is called from “Aircraft Maintenance Execution” or “Flight Log” business components,

The station name associated with the A/C Maint. Exec. Ref. # is displayed by default.

If page is called from the “Component Work Order” business component,

The station name, which is associated with the primary work center of the Component Work Order #, is displayed by default.

If the page is called from the “Hangar Work Order” business component,

The station name, which is associated with the primary work center of the Hangar Work Order # is displayed by default.

The system displays the following:

Work Center Description

A textual description of the work center.

Enter the following fields in the “Requestor Details” group box:

Work Phone #	The work phone number of the requestor (Alphanumeric, 30).
Requestor	The user ID of the person who has requested the clarification, as created in the “Create Employee File” activity of the “Employee Information” business component (Alphanumeric, 20). Help facility available.
Requestor Name	The name of the person who has requested the clarification (Alphanumeric, 77).
E-mail	The email ID of the person who has requested the clarification (Alphanumeric, 30).
Other Details	Any other details you want to add regarding the person who has requested the clarification (Alphanumeric, 255).

Enter the following fields in the Document Attachment Details group box:

File Name

The name of the file containing the document reference details.

Help facility available.

Select the “View File” link alongside the “File Name” field to view the contents of the file referenced in the “File Name” field.
Click the “Create ES Request” pushbutton to create the engineering service request.

The status of the ES Request is updated to “Fresh”.

The system stores the login user ID and the server date along with the ESR details.

Confirming the engineering service request

Click the “Confirm ES Request” pushbutton to confirm the engineering service request.

The status of the ES Request is updated to “Confirmed”.

The system appropriately updates the engineering service request number to the work order number, discrepancy number or the maintenance report number in the respective business components.

The system stores the login user ID and the server date along with the confirmation details.

To Proceed carry out the following

Select the “Edit References” link at the bottom of the page to record document references.
Select the “Upload Documents” link at the bottom of the page to upload documents.

Refer to the topic “Object Attachments” online help for more details.

Select the “View Associated Doc. Attachments” at the bottom of the page to view information regarding the associated document attachments.

Refer to the topic “Object Attachments” online help for more details.

Creating an engineering service request – An overview

This page allows you to raise an ESR and confirm it. The ESR can be raised on an aircraft, component or engine. Based on whether you select “Aircraft”, “Component” or “Engine”, you can enter the aircraft details, component details and the reference document details.

You must describe the problem for which the ESR is being raised. You can assign a priority to the ESR and specify the reference documents against which the clarification is being sought. An ESR is in the “Fresh” status when it is created; on confirmation the status is updated to “Confirmed”.

Note: The system displays the work order number, the discrepancy number or the maintenance report if this page is invoked from the “Hangar Work order”, "Component Work Order", "Flight Log” or the “Discrepancy Processing” business component.

Pre-requisites

“Create Numbering Class” activity of the “Document Numbering Class” business component.
“Create Aircraft Model” activity of the “Aircraft” business component.
“Create ATA Chapter” activity of the “Aircraft” business component.
“Create Station” activity of the “Common Master” business component.
“Maintain Model Configuration” activity of the “Configuration” business component.
“Create Quick Code” activity of the current business component.

What you can do in this page

Create ESR applicable for aircraft, engine or component

Create ESR

Confirm ESR

Create ESR applicable for aircraft, engine or component

The ESR can be raised on an aircraft, component or engine.

Set “Applicability” field to “Aircraft” if you wish to create an ESR for aircraft.

Set “Applicability” field to “Engine” if you wish to create an ESR for engine.

Set “Applicability” field to “Component” if you wish to create an ESR for component.

Create ESR

Click the “Create ES Request” pushbutton to create the engineering service request.

The system stores the login user ID and the server date along with the ESR details. And also sets the ESR status to “Fresh”.

Confirm ESR

Click the “Confirm ES Request” pushbutton to confirm the engineering service request.

Note: This action is workflow-enabled. Notification messages can be sent and you can configure further processing of this document in the "Workflow Management" business component.

The system stores the login user ID and the server date along with the confirmation details. And also sets the ESR status to “Confirmed".