Help on Customer Service Order

Through the “Help on Customer Service Order” page, you can find the customer service order that you require using a powerful search. You can base your search for orders on the attributes of maintenance objects, work center, status, period in which the order was created/generated, generation mode, attributes of the customer and attributes of the orders. You may also specify the customer service representative and the user who created the order manually to look for customer orders that you wish to work with or view details. You may enter precise values or use wild card “*” character to retrieve orders.

Click the icon next to the "Customer Order #/Rev. #" field.
Enter the following in the ”Search Criteria” group box to retrieve customer service orders.

Order Based	Use the drop-down list box to select the basis for search of the customer service order. The drop-down list displays the following: Contract #, Order #, Customer PO # and Event #. Enter the identification number of the contract, order, customer purchase order or event in the adjacent input field. You can enter the identification number in full or specify it partially using the “*” character. The search retrieves those orders that are associated with the contract, customer order, customer purchase order or event to that you specify. However, if you do not specify a number in the input box, the search finds customer orders associated with all contracts, customer purchase orders or events.
Maint. Obj. Based	Use the drop-down list box to select the attribute of the aircraft or part that must be the basis for the search. The drop-down list displays the following: Part #, Mfr. Part #, Part #/Serial #, Part #/Part MSN, Part #/Lot #, Mfr. Lot #, A/C Reg. # and A/C MSN. Enter the attribute numbers in the adjacent input fields. You can enter the attribute number in full or specify it partially using the “*” character. The search retrieves those orders with the attribute that you specify here. More Details
Order Date	The start and end dates of the period in which the order was created. The search retrieves those orders with dates falling in the period between the dates that you specify. By default, the system displays the current date as the end date of the period while the start date is set to a date which would be a month earlier than the current date.
Work Center	Use the drop-down list box to select the attribute of the work center for execution of the order. The drop-down list box displays the following: Primary WC #, Parent WC #, and WC Category. Use the adjacent drop-down list box to select the work center or the category of the work center associated with the order. More details
Order Status	Use the drop-own list box to select the status of the order. The drop-down list box displays the following: "Draft", "Fresh", "Confirmed", "Approved", "Returned", "Cancelled", "Processed", "Closed" and "Revised". The search retrieves those orders that exist in the status you select here. However, if you do not select any status, the system retrieves all orders regardless of the status.
Cust. Service Rep.	The person to liaise with for the customer order. You can enter the name or number in full or specify it partially using the “*” character. The search retrieves those orders that are coordinated by the person you name here.
Customer Based	Use the drop-down list box to select the customer attribute that must be the basis for the search. The drop-down list box displays the following: Customer # and Customer Name. Enter the customer identification number or name in the adjacent input field, if you have selected Customer # or Customer Name in the drop-down list box. You can enter the name or number in full or specify it partially using the “*” character. The system retrieves the order with the number or name that you specify.
Order Gen. Mode/User ID	Use the drop-down list box to specify the mode of creation of the order. The drop-down list box displays “Automatic” and “Manual”. Enter the user ID of the person who created the order, in the adjacent input box, if the mode of generation is “Manual”. You can enter the user ID in full or specify it partially using the “*” character. The search retrieves those orders that were created in the mode and/or by the user that you specify here.
Addl. Search	Use the first drop-down list box to select the order attribute that must be the basis for the search. The drop-down list box displays the following: Contract Type, Currency, Order Applicability, Order Category, Order Priority, Part Applicability, Sale Type and User Status. Use the second drop-down list box to select the value of the attribute. You can enter the attribute value in full or specify it partially using the “*” character. More Details

Select the “Search” pushbutton.

The “Search Results” multiline displays the following details of customer service orders that match the given criteria.

Order #	The identification number of the order.
Rev. #	The revision number of the order.
Order Desc.	The short name/description of the order.
Order Date	The date of creation of the order.
Order Status	The status of the order, such as Draft, Fresh, Returned, Confirmed, Processed, Closed, Cancelled, Revised or Approved.
Order Applicability	The object to which the order is relevant, such as Aircraft, Parts or Others.
Part Applicability	The part to which the order is relevant, such as Component and Piece-Part,
Customer #	The identification number of the customer associated with the customer order.
Customer Name	The name of the customer associated with the customer order.
Customer PO #	The reference document/purchase order associated with the customer order.
Contract #	The identification number of the contract associated with the customer order.
Contract Type	The type of the contract associated with the customer order.
Sale Type	The sale type of the order as inherited from the associated contract.
Order Priority	The execution priority assigned to the order.
User Status	The user status of the order.
Order Gen. Mode	The mode of generation of the order, which can be Automatic or Manual.
User ID	The user ID of the employee who created the order. However, this field displays “System” for automated customer orders. (Automated customer orders refer to customer orders that are automatically generated from and AME Ref #.)

Select the check box of the order that you wish to copy to the main page.
Select “OK” pushbutton.