Selecting customer service order

Selecting customer service order

Select the "Manage Order Execution" link under the "Customer Order - Services" business component.

The “Select Customer Order" page appears.

To select customer order

Enter the following in the ”Search Criteria” group box to find the customer orders for which you wish to update execution details.

Order Based	Use the drop-down list box to select the source/reference of the order. The drop-down list displays the following: Contract #, Order #, Customer PO #, and Event #. Enter the identification number of the contract, order, customer purchase order or invoice event in the adjacent input field. You can enter the identification number in full or specify it partially using the “*” character. The search retrieves those orders that are associated with the contract, customer order, customer purchase order, or invoice event that you specify. However, if you do not specify a number in the input box, the search finds orders associated with all contracts, orders, customer purchase orders or events.
Maint. Obj. Based	Use the drop-down list box to select the attribute of the aircraft or part associated with the order. The drop-down list displays the following: Part #, Mfr. Part #, Part #/Serial #, Part #/Part MSN, Part #/Lot #, Mfr. Lot #, A/C Reg. # and A/C MSN. Enter the attribute numbers in the adjacent input fields. You can enter the attribute number in full or specify it partially using the “*” character. The search retrieves those orders with the attribute that you specify here. More details
Order Date	The start date of the period in which the order was created, in the first input box. The end date of the period in which the order was created, in the second input box. The search retrieves those orders created in the period between the start and end dates that you specify. By default, the system displays the current date as the end date of the period while the start date is set to a date which would be a month earlier than the system date.
Work Center	Use the drop-down list box to select the attribute of the work center for execution of the order. The drop-down list box displays the following: Primary WC #, Parent WC #, and WC Category. Use the adjacent drop-down list box to select the work center or the category of the work center associated with the order. More details
Order Status	Use the drop-own list box to select the status of the order. The drop-down list box displays the following: “Draft”, “Fresh”, "Approved”, “Processed” and “Closed”. The search retrieves those orders that exist in the status you select here. However, if you do not select any status, the system retrieves all orders regardless of the status.
Customer Based	Use the drop-down list box to select the customer attribute of the order. The drop-down list box displays the following: Customer # and Customer Name. Enter the customer identification number or name in the adjacent input field, if you have selected Customer # or Customer Name in the drop-down list box. You can enter the name or number in full or specify it partially using the “*” character. The system retrieves the order with the number or name that you specify.
Order Gen. Mode/User ID	Use the drop-down list box to specify the mode of creation of the order. The drop-down list box displays “Automatic” and “Manual”. Enter the user ID of the person who created the order, in the adjacent input box, if the mode of generation is “Manual”. You can enter the user ID in full or specify it partially using the “*” character. The search retrieves those orders that were created in the mode and/or by the user that you specify here.
Date Based	Use the drop-down list box to select the date on the basis of which you wish to retrieve orders. The drop-down list box displays the following: Promised Delivery Date <= and Planned End Date <=. Select the date in the adjacent input box. The search retrieves those orders with promised delivery dates or planned end dates the same as that you specify.
Addl. Search	Use the first drop-down list box to select the order attribute that must be the basis for the search. The drop-down list box displays the following: Contract Type, Currency, Order Applicability, Order Category, Order Priority, Part Applicability, Sale Type and User Status. Use the second drop-down list box to select the value of the attribute. You can enter the attribute value in full or specify it partially using the “*” character. More details

Select the “Search” pushbutton.

The “Search Results” multiline displays details of those orders that match the specified search criteria.

Order #	The identification number of the order.
Order Desc.	The short name/description of the order.
Order Status	The status of the order, such as "Draft", "Fresh", "Approved", "Processed" and "Closed".
Order Applicability	The object to which the order is relevant, such as Aircraft, Parts or Others.
Part Applicability	The part to which the order is relevant, such as Component, Piece-Part,
Customer #	The identification number of the customer associated with the customer order.
Customer Name	The name of the customer associated with the customer order.
Customer PO #	The reference document / customer purchase order associated with the customer order.
Promised Delivery Date	The date on which the part/aircraft after maintenance must be delivered as agreed in the customer order.
Planned End Date	The expected date of completion of the customer order.
Sale Type	The sale type of the contract, such as Time and Material or Fixed Basis.
Order Priority	The level of priority allotted to the customer order.

In the multiline, select the box for the order that you wish to update.
Select the “Update Order Information” pushbutton.

The “Manage Order Execution” page appears.