Approve / Close Customer Order – A summary of the activity

Through this activity, you as a chief sales manager can process confirmed customer orders.

You can perform the following actions on the customer orders:

• Approve customer order: To initiate work execution of the tasks necessitated by the orders, you must approve confirmed orders. On approval, the system automatically generates the requisite execution documents such as AME Ref., shop work order and repair order for the customer order.

• Return customer order: You can send back an incomplete or an incorrect customer order to the user who created the customer order. This facilitates the creator to record any outstanding information or correct any errors and send it again for approval.

• Close customer order: You may close an order after all the tasks required by the customer order have been completed and closed.

For more details, click Approving / close customer order.

What you can do in this activity

Approve customer orders

You can approve customer orders in “Confirmed” status to initiate work execution of the tasks related to the orders.

Return customer orders

You can return customer orders in “Confirmed” status to the enable the makers to enable them to correct or add more information in the orders.

Close customer orders

You can close customer orders in “Approved” status to indicate their conclusion.

Prerequisites

Customer service order must be created and confirmed in the Manage Customer Order activity.