Create Repair Order – A summary of the activity

This activity allows you to create a Repair Order (RO). RO is raised when a part is to be repaired by a repair shop. Quality repairs not only ensure the safety of the passengers during flight, their timely return ensures that there is as little down time as possible, thus enhancing dispatch reliability. Repairs may be performed due to one or more of the following reasons:

• Part failure (unscheduled repair)

• Routine shop visit (scheduled)

• Time for bench check

•  Recalibration of  parts

• Engineering Order (Service Bulletin or Directive)

When a component is replaced, it is identified whether the same is covered by warranty or not. Once it is confirmed out of warranty, the component maintenance planner ascertains the work scope based on the reason for removal and also checks the availability of in-house service and capability. Once the need for the services of a repair shop is determined, the component maintenance planner can specify the work to be performed at the external facility, keeping in mind the pending work (scheduled overhaul, service bulletin) in the near future.

Similar requirements may be communicated either by the warranty administrator for components that are due for warranty or the in house component shop manager for repair service of a child component for which in house facility is not available.

In general, components are sent to a repair shop when:

• The required facility is not available in-house.

• There is a capacity constraint.

• The repair shop can perform it at a lower cost.

A repair order is raised when the component is to be sent to a repair shop.

The repair order is the document that is made available to the service provider, intimating him of the defects and the work to be performed on the part. It also makes available other necessary information such as the component history, warranty details, expected date of return etc.

You can also automate the quotation generation process in this activity using the Quote Generation Basis attribute of a repair order.

Getting familiar with the pages inside

What you can do in this activity

Create a repair order

Specify the terms and condition of the repair order

View discrepancies and parameter details of the component

View the repair cost history

Create a repair order

You can create a repair order to intimate the service provider of the defects and the work to be performed on the part.

• Use the “Select Component” page, to select the component for which a repair order must be raised.

• Use the “Create Repair Order” page to record all the details pertaining to the repair order.

Specify the terms and condition of the repair order

You can specify the forward shipping information, spares shipped for repair, spares return details and other terms and conditions in the repair order.

• Use the “Create Repair Order” page to record all the details pertaining to the repair order.

• Go to the “Edit Terms and Conditions“ page to define the terms and conditions.

Specify discrepancies and parameter details of the component

You can view the component replacement details and the discrepancies reported. You can also view the parameter details of the component.

• Use the “Create Repair Order” page to record all the details pertaining to the repair order.

• Go to “Edit  Discrepancies” page to specify the discrepancies reported.

• Go to “View Parameter Information” page to view the parameter details of the component.

View the repair cost history

You can view the total labor, material and miscellaneous cost of the past repair orders of similar nature.

• Use the “Create Repair Order” page to record all the details pertaining to the repair order.

•  Go to “View Repair Cost History” page to view the history of repair order costs.