Hold / Release Receipt – A summary of the activity

This activity allows you to search and select a receipt to put on hold. You can also release the receipt that has been held. Once the receipt is in “Held” status it cannot be taken up for adjustment. The status of the receipt is updated to “Held”. The released receipt is again available for adjustment.

Getting familiar with the pages inside

What you can do in this activity

Hold a receipt from being adjusted with debit documents

Release a receipt for adjustment with the customer balance

Hold a receipt from being adjusted with debit documents

You can stop a receipt from being adjusted with debit documents for any specific reasons. The status of the receipt that is put on hold is updated as “Held”. This “Held” receipt will continue to remain in the same status until it is released.

• Go to “Hold / Release Receipt” page

• Enter the necessary information

• Put the receipt on “Hold”.

Release a receipt for adjustment with the customer balance

You can release a receipt that has been put on hold. The status of the receipt that has been released is updated to “Authorized” and the receipt amount can be adjusted with the customer balance.

• Go to “Hold / Release Receipt” page.

• Release the receipt.