Generate Customer Service Invoice – A summary of the activity

This activity allows you to generate service and prepayment invoices and reprocess customer order. An invoice is generated for services provided, when parts of an aircraft are received by an MRO for repair. The MRO either creates a Customer Order for the service to be executed and then generates an invoice for the customer order or directly generates a prepayment invoice. Based on the customer order, the following types of invoices are generated:

• Service Invoice which indicates that an invoice is raised for the services provided for the customer order. The invoice is raised on the customer for the material consumed, resources used, tax and other charges taken for service completion.

• Prepayment Invoice which indicates that the customer makes a prepayment for an invoice based on a customer order. Multiple invoices are raised against a customer order and the prepayment made is adjusted  with the service Invoice either by auto adjust or Manual.

A service invoice can be raised against multiple customer order. However, the same order can be invoiced multiple number of times based on the billing terms and conditions specified in the customer order.

You cannot modify the total material or resource cost incurred for the order to be invoiced. You  can modify the tax, charge and discount details for the invoice and also view the release info, invoice summary, adjustment log, and the posting information for the newly created invoice.

Getting familiar with the pages inside

What you can do in this activity

Invoices that are in the “Held” status can be released. After release, the status of the invoice is updated to "Authorized”. The payment schedule that has been generated for the invoice becomes active again.

Select a customer order

• Provide the necessary inputs to search for the relevant customer orders

• Click the Search pushbutton to retrieve a customer order

Generate a service or prepayment invoice

• Search for the relevant customer order to be invoiced

• Select a single or mutiple customer orders for invoicing

• Click the Generate Invoice pushutton to generate the invoice numbers

Reprocess a service or prepayment invoice

• Select the reference document in the “Search Results“ multiline that has to be reprocessed.

• Select the reason for reprocessing and enter any additional remarks, if any.

• Click the “Reprocess” pushbutton.