Selecting component warranty claim for viewing

This page allows you to search for a component warranty claim for viewing its details. Tell me more.

Select the "View Component Warranty Claim" link under the “Component Warranty” business component.

The “Select Warranty Claim” page appears.

Enter the following field in the “Direct Entry” group box, if you know the component warranty claim number for which you wish to view the details.

Warranty Claim #	The number identifying the component warranty claim for which you wish to view the details (Alphanumeric, 18).
Revision #	The revision number of the component warranty claim (Alphanumeric, 40).

Select the "View Warranty Claim" link provided alongside, to view the warranty claim details.

To search for a component warranty claim

Enter the following fields in the “Search Criteria” group box, to search for a component warranty claim. Data entry in the following fields is optional:

Warranty Claim #	The code identifying the component warranty claim for which you wish to view the details (Alphanumeric, 18). You can enter the warranty claim number in full or specify it partially using the “*” character. The system retrieves all warranty claim numbers that are similar to the number entered here.
Claim Type	Use the drop-down list box to select the type of the warranty claim. The system lists the options "Failure", "Reliability" and "Others". The system retrieves the warranty claim documents that are of the claim type selected here.
Part #	The part to which the component belongs (Alphanumeric, 40). You can enter the part number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the part number entered here.
Part Serial #	The serial number of the component against which the warranty claim is raised (Alphanumeric, 40). You can enter the part serial number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the part serial number entered here.
Claim Status	Use the drop-down list box to select the status of the warranty claim. The system lists the following options:
	Fresh - Select this option to view the details of the warranty claim in "Fresh" status.
	Confirmed - Select this option to view the details of the warranty claim in "Confirmed" status
	Canceled - Select this option to view the details of the warranty claim in "Canceled" status.
.	Released - Select this option to view the details of the warranty claim in "Released" status
	Revised - Select this option to view the details of the warranty claim in "Revised" status
	Pending Release - Select this option to view the details of the warranty claim in "Pending Release" status.
	Pre-Closed - Select this option to view the details of the warranty claim in "Pre-Closed" status.
	Freezed - Select this option to view the details of the warranty claim in "Freezed" status.
	Closed - Select this option to view the details of the warranty claim in "Closed" status.

The system retrieves the claim documents of the status specified here.

User Status	Use the drop-down list box to select the user status of component warranty claim. The system lists all the 'active' user statuses of part warranty claim defined in the “Create Quick Codes” activity. The system retrieves all warranty claim documents of the user status specified.
Claim Category	Use the drop-down list box to select the category of the component warranty claim. The system lists all the 'active' claim categories defined in the “Create Quick Codes” activity. The system retrieves all warranty claim documents of the category specified.
Claim Acceptance Status	Use the drop-down list box to specify the acceptance status of the component warranty claim. The system lists the following options:
	Accepted - Select this option to view the details of a claim that is accepted.
	Partially Accepted - Select this option to view the details of a claim that is partially accepted
	Under Dispute - Select this option to view the details of the claim whose acceptance is under dispute.
	Hold - Select this option to view the details of the claim that is hold by the supplier from further processing.
Supplier #	The code identifying the supplier of the part (Alphanumeric, 45). You can enter the supplier code in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the supplier code entered here.
Component #	The number identifying the component for which the claim has been raised (Alphanumeric, 90). You can enter the number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the component number entered here.

Click the "Search" pushbutton to display the search results.

The system displays the following details in the "Search Results" multiline:

Warranty Claim #	The component warranty claim document retrieved by the system.
Revision #	The revision number of the component warranty claim.
Part #	The part to which the component belongs.
Part Serial #	The serial number of the component against which the component warranty claim is raised.
Component #	The number of the component against which the component warranty claim is raised.
Claim Type	The type of the component warranty claim, which would be "Repair," "Reliability" or "Others".
	Failure - indicates that the warranty claim is raised due to the failure of the component.
	Reliability - indicates that the warranty claim is raised due to reliability factors
	Others - indicates that the warranty claim is raised due to other reasons apart from failure and reliability
Claim Status	The status of the component warranty claim, which could be one of the following:
	Fresh - when the warranty claim is created.
	Confirmed - when the warranty claim is confirmed.
	Canceled - when the warranty claim is canceled.
	Released - when the warranty claim is released to the supplier.
	Revised - when the released warranty claim is revised after getting feedback from the supplier.
	Pending Release - when the warranty claim is waiting for release after revision.
	Pre-Closed - when the warranty claim is pre-closed.
	Freezed - when the warranty claim is freezed.
	Closed - when the warranty claim is closed.
User Status	The user status of the component warranty claim.
Claim Category	The category of the component warranty claim.
Claim Acceptance Status	The status of the claim acceptance, which could be one of the following:
	Accepted - indicates that the supplier accepts the component warranty claim.
	Partially Accepted - indicates that the supplier partially accepts the component warranty claim.
	Under Dispute - indicates that the claim acceptance is under dispute.
	Hold - indicates that the supplier holds the component warranty claim from further processing.
Supplier #	The code identifying the supplier of the part.
Part Description	The textual description of the part.
Supplier Name	The name of the supplier who supplied the part.

Click the hyperlinked warranty claim document in the multiline to view the warranty claim details.

Selecting component warranty claim for viewing - An overview

If you know the component warranty claim number and revision number, you can directly enter it. Otherwise, you can search based on the warranty claim number, claim type, part number, part serial number, claim status, user status, claim category, claim acceptance status, supplier number and supplier name. The system retrieves the details according to the search criteria specified, in the multiline.