Selecting component warranty claim for closing

You can select a component warranty claim document in this page for closing it. Tell me more.

Select the “Close Component Warranty Claim” link under the “Component Warranty” business component.

The “Select Warranty Claim” page appears.

Enter the following field in the “Direct Entry” group box, if you know the claim number of the document that must be closed:

Warranty Claim #	The number identifying the component warranty claim that you wish to close (Alphanumeric, 18).
Revision	The revision number of the component warranty claim (Alphanumeric, 40).

Select the "Close Claim" link provided alongside to close the claim.

To search for component warranty claim

Enter the following fields in the “Search Criteria” group box to search for a component warranty claim. Data entry in the following fields is optional:

Warranty Claim #	The code identifying the component warranty claim that you wish to close (Alphanumeric, 18). You can enter the warranty claim number in full or specify it partially using the “*” character. The system retrieves all warranty claim numbers that are similar to the number entered here.
Claim Type	Use the drop-down list box to select the type of the warranty claim. The system lists the options "Failure", "Reliability" and "Others". The system retrieves the warranty claim documents that have the claim type selected here.
Part #	The part to which the component belongs (Alphanumeric, 40). You can enter the part number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the part number entered here.
Part Serial #	The serial number of the component against which the warranty claim is raised (Alphanumeric, 40). You can enter the part serial number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the part serial number entered here.
Component #	The number identifying the component against which the warranty claim is raised (Alphanumeric, 90). You can enter the number in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the component number entered here.
Part Description	The textual description of the part (Alphanumeric, 150). The system retrieves all warranty claim documents with the part description entered here.
Claim Category	Use the drop-down list box to select the category of the component warranty claim. The system lists all the 'active' claim categories defined in the “Create Quick Codes” activity. The system retrieves all warranty claim documents of the category specified.
User Status	Use the drop-down list box to select the user status of component warranty claim. The system lists all the 'active' user statuses of part warranty claim defined in the “Create Quick Codes” activity. The system retrieves all warranty claim documents of the user status specified.
Supplier #	The code identifying the supplier of the part (Alphanumeric, 45). You can enter the supplier code in full or specify it partially using the “*” character. The system retrieves all warranty claim documents with the supplier code entered here.
Supplier Name	The name of the supplier (Alphanumeric, 150). You can enter the supplier name in full or specify it partially using the “*” character. The system retrieves all the component warranty claim documents with the supplier name entered here.

Click the "Search" pushbutton to display the search results.

Note: The system retrieves only the component warranty claim documents in the "Freezed" status.

The system displays the following details in the "Search Results" multiline:

Warranty Claim #	The component warranty claim document that is defined in the system.
Revision #	The revision number of the component warranty claim.
Description	The textual description of the component warranty claim.
Claim Type	The type of the component warranty claim, which would be "Repair," "Reliability" or "Others".
	Failure - indicates that the warranty claim is triggered due to the failure of the component.
	Reliability - indicates that the warranty claim is triggered due to the reliability factors.
	Others - indicates that the warranty claim is raised due to other reasons apart from failure and reliability.
User Status	The user status of the component warranty claim.
Claim Category	The category of the component warranty claim.
Part #	The part to which the component belongs.
Part Serial #	The serial number of the component against which the component warranty claim is raised.
Component #	The number of the component against which the component warranty claim is raised.
Part Description	The textual description of the part.
Supplier #	The code of the supplier who supplied the part.
Supplier Name	The name of the supplier who supplied the part.

Click the hyperlinked warranty claim document in the multiline to close the warranty claim details.

Selecting component warranty claim for closing - An overview

Only a warranty claim document in "Freezed" status can be closed.

If you know the warranty claim number and revision number, you can directly enter it. Otherwise you can carry out a search based on the warranty claim number, the claim type, part number, part serial number, claim category, user status, supplier code and the supplier name. The system retrieves the search results in the multiline.