Viewing the acknowledgment

This page allows you to view the acknowledgment of the repair order along with the component. Tell me more

Select the “View Acknowledgment” link in the “View Repair Order” page.

The “View Acknowledgment” page appears.

The system displays the following field:

Date Format

The format in which the date fields appears in this page. This format is displayed from the "User Preferences" business component based on the login user id. In case the format is not defined, the system displays the date format from the “Enterprise Modeling” business component by default.

The system displays the following in the “Repair Order Details” group box:

Repair Order #	The repair order number for which the details are to be viewed.
Status	The status of repair order, which could be one of the following: “Draft”, “Fresh”, “Cancelled”, “Released”, “Issued”, “Acknowledged”, “Quoted”, “Confirmed”, “Authorized”, “Under Auth.”, “Amended” or “BER Closed”.
Repair order Date	The date on which the repair order was created.
RO Type	The type of repair order which could be “Normal”, “Exchange” or “Blank”.
Repair Shop #	The number identifying the repair shop.
Repair Shop	The name of the shop where the repair is carried out.
Address	The address of the repair shop. Zoom facility available.
Contact Person	The person to be contacted in the repair shop.
Phone #	The telephone number of the repair shop.
Ref. Document Type	The type of reference document, which could be “Work Order” or “Others”.
Ref. Document #	The number identifying the reference document.
Work Center #	The number identifying the work center.

The system displays the following in the “Part Details” group box:

Note: If more than one part is specified for repair, the “Part #” field displays “'Multiple”; the Serial # and the Part Description fields displays no values.

Part #	The number identifying the part.
Part Description	The textual description of the part.
Mfr. Part #	The number provided by the manufacturer of the part.
Serial #	The serial number identifying the part.
Component #	The number identifying the component.
Condition	The condition of the component.

The system displays the following in the “Customer Information” group box.

Customer #	The identification number of the customer who owns the component, for which the repair order was created. Click the data hyperlink to view the customer record.
Customer	The name of the customer.
Customer Order #	The identification number of the customer order.
Promised Delivery Date	The date of planned delivery of the part to the customer as specified in the customer order, on completion of repairs.

The system displays the following in the “Acknowledgment Details” group box:

Acknowledgment Ref. #	The reference number identifying the acknowledgment.
Date	The date on which the receipt of the repair order is acknowledged.
Customer Shipping Note #	The number identifying the note attached, when the customer ships the component.
Receipt Satisfactory	Indicates whether the component is received in the same condition as that was shipped. The system could display “Yes” or “No”.
Comments	Additional remarks pertaining to acknowledging a receipt. Zoom facility available.

The system displays the following in the “Record Statistics” group box:

Created By	The name of the user, who created the repair order.
Last Modified By	The name of the user, who last modified the repair order.
Created Date	The date on which the repair order was created.
Last Modified Date	The date on which the repair order was modified.

Click “View Acknowledgment” pushbutton to view the acknowledgment details of the repair order.

To proceed, carry out the following

Select “View Quotes” link at the bottom of the page to view the quotation details of the repair shop.

Viewing the acknowledgment – An overview

This page allows you to view the acknowledgment of the repair order along with the component. The repair shop will have to confirm that the part shipped and received, status and the date are the same. You cannot view the acknowledgement for repair orders in “Draft” or “Fresh” or “Cancelled” or “Released” status. After acknowledgment, the status changes to “Acknowledged”. You can view the acknowledgment details such as reference number, date and customer shipping note.