Selecting customer order for maintaining customer correspondence

This page allows you to select the customer order for maintaining correspondence details. Tell me more.

Select the “Maintain Customer Correspondence” link under the “Customer Order Management” business component

The “Select Customer Order” page appears.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the "User Preferences" business component based on the login user id. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

Enter the following fields in the “Direct Entry” group box:

Customer Order #	The number identifying the customer order (Alphanumeric, 40).
Amendment #	The amendment number of the customer order (Integer).

Select the “Maintain Customer Correspondence” link provided to record the customer correspondence details for the customer order.
Enter the search details in the “Search Criteria” group box:

Customer Order #	The number identifying the customer order for which the correspondence details have to be maintained (Alphanumeric, 18). Enter the number in full or specify it partially using the “*” character. The system retrieves all the customer orders whose number is similar to the number entered here.
Amendment #	The amendment number of the customer order (Integer). Enter the number in full or specify it partially using the “*” character. The system retrieves all the customer orders with amendment number similar to the number entered here.
Order Description	The textual description of the customer order (Alphanumeric, 150).
Customer #	The number identifying the customer for whom the correspondence details have to be maintained (Alphanumeric, 18). Enter the number in full or specify it partially using the “*” character. The system retrieves all the customer orders raised for the customer whose number is similar to the number entered here.
Order Date: From	The starting date in the range of customer order dates, from which the correspondence details have to be maintained (Date format).
Order Date: To	The ending date in the range of customer order dates, until which the correspondence details have to be maintained (Date format).
Order Category	Use the drop-down list box to specify the category of the customer order. The system lists all the ‘Active’ quick codes of type “Order Category” as defined in the login OU or in the “Customer Order” business component. The system leaves the field blank by default.
Aircraft Reg #	The registration number of the aircraft (Alphanumeric, 30). Enter the number in full or specify it partially using the “*” character. The system retrieves all the customer orders with the aircraft registration number entered here.
Part #	The number identifying the part (Alphanumeric, 40). Enter the number in full or specify it partially using the “*” character. The system retrieves all the customer order with part number entered here.
Serial #	The serial number of the part (Alphanumeric, 40). Enter the number in full or specify it partially using the “*” character. The system retrieves all the customer order with serial number similar to the number entered here.
Order Applicability	Use the drop-down list box to select the order applicability. The system provides the following options: “Aircraft” – Select this option if the correspondence details with respect to the maintenance service of the aircraft need to be maintained. “Component” – Select this option if the correspondence details with respect to the maintenance service on component need to be maintained. “Engine” – Select this option if the correspondence details with respect to the maintenance service on the engine need to be maintained. “Others” – Select this option if the correspondence details need to be maintained for any other application. The system leaves the field blank by default.
Order Status	Use the drop-down list box to select the order status. The system provides the options “Fresh”, “Confirmed”, “Authorized”, “Processed”, “Closed”, “Completed”, “Revoked” and “Amended”. The system leaves the field blank by default.

Click the “Search” pushbutton to retrieve the search results.

The system displays the following details in the “Search Results” multiline.

Customer Order #	The number identifying the customer order.
Amendment #	The amendment number of the customer order.
Customer #	The number identifying the customer for whom the correspondence details are to be maintained.
Order Date	The date on which the customer order was created.
Order Applicability	The applicability of the customer order.
Order Description	The textual description of the customer order.
Promised Delivery Date	The date on which the serviced maintenance object was delivered to the customer.
Part #	The number identifying the part.
Serial #	The serial number of the part.
Aircraft Reg #	The registration number of the aircraft.
Order Category	The textual description of the customer order category.
Order Status	The status of the customer order.
Execution Facility	The execution facility of the customer order that could be either “Internal” or “External”.

Click the hyperlinked customer order number in the multiline, to record the customer correspondence details for the customer order.