Selecting the customer order for creating the customer goods receipt

In this page, you can select the customer order referring to the various parts sent by the customer to the maintenance shop for service. Tell me more

Select the “Create Customer Order Based Goods Receipt” link under the “Customer Goods Receipt” business component.

The “Select Customer Order” page appears.

The system displays the following:

Date Format

The format in which the date field is displayed in this page. This format is displayed from the “User Preferences” business component based on the login user ID. In case the format is not defined, the system displays the date format from the Enterprise Modeling business component by default.

Enter the following in the “Direct Entry” group box, if you know the exact customer order number:

Customer Order #

The unique number identifying the customer order, requesting the service on the maintenance object (Alphanumeric, 18).

Select the “Create Customer Goods Receipt” link provided alongside, to create the customer goods receipt.

To search for a customer order

Enter the following in the “Search Criteria” group box, to search for the customer order:

Customer Order #	The unique number identifying the order requesting the service on the maintenance object (Alphanumeric, 18). You can enter the customer order number in full, or specify it partially using the “*” character. The system retrieves all the customer orders, which are in the “Authorized” or “Processed“ status in the “Customer Order“ business component .
Order Date From	The starting date, in the range of dates, during which the customer order was raised (Date Format). You can leave the field blank to retrieve the customer order irrespective of the date.
Order Date To	The ending date, in the range of dates, during which the customer order was raised (Date Format). You can leave the field blank to retrieve the customer order irrespective of the date.

Note: Ensure that the “Order Date To” field is greater than the “Order Date From” field.

Customer #	The unique code identifying the customer, from whom the part(s) is/are received for service or as spares and has the customer order as the reference document (Alphanumeric, 18). You can enter the customer number in full, or specify it partially using the “*” character. The system retrieves all the “Active” customer numbers defined in the “Customer“ business component which are similar to the number entered here. You can leave the field blank to retrieve the customer orders irrespective of the customer number.
Customer Name	The name of the customer as referred in the customer order (Alphanumeric, 25). You can enter the customer name in full, or specify it partially using the “*” character. The system retrieves all the “Active” customer names defined in the “Customer“ business component, which are similar to the name entered here. You can leave the field blank to retrieve the customer orders irrespective of the customer name.
Operator #	The unique code identifying the operator (Alphanumeric, 30). You can enter the operator code in full, or specify it partially using the “*” character. The system retrieves all the customer orders, raised by operator codes, which are similar to the number entered here. You can leave the field blank to retrieve the customer orders irrespective of the operator code.
Ordering Point	Use the drop-down list box to select the location where the customer order was placed. The system retrieves all the customer orders raised in this location.
Part #	The unique number identifying the part (Alphanumeric. 40). You can enter the part number in full, or specify it partially using the “*” character. The system retrieves all the parts that are in “Active” status and set as “Allocable” in the “Part Administration” business component.
Customer Part #	The unique number identifying the customer supplied part (Alphanumeric, 40). You can enter the part number in full, or specify it partially using the “*” character. The system retrieves all the customer orders in “Authorized” or “Processed” status, raised on customer part numbers, which are similar to the number entered here. You can leave the field blank to retrieve the customer orders irrespective of the customer part number.
Part Description	The textual description of the part (Alphanumeric, 150). You can enter the description in full, or specify it partially using the “*” character. The system retrieves all the customer orders raised on parts, with the description entered here. You can leave the field blank to retrieve the customer order irrespective of the part description.
Order Category	Use the drop-down list box to select the category of the order. The system displays all the “Active” quick codes of type “Order Category” as defined in the “Customer Order” business component. You can leave the field blank to retrieve the customer orders irrespective of the category.

Click the “Search” pushbutton to retrieve the details in the multiline.

The system displays the following in the “Search Results” multiline:

Customer Order #	The unique number identifying the customer order, requesting the service on the maintenance object
Order Date	The date on which the customer order was raised.
Customer #	The unique code identifying the customer, from whom the part(s) is/are received for service or as spares and has the customer order as the reference document
Customer Name	The name of the customer as referred in the customer order and from whom the part(s) is/are received for service or as spares
Operator #	The unique code identifying the operator.
Ordering Point	The location at which the customer order was placed.
Order Category	The category to which the customer order belongs.

To proceed, carry out the following

Click the hyperlinked customer order number in the multiline, to create the customer goods receipt.

Selecting the customer order for creating the customer goods receipt – An overview

In this page, you can select the customer order referring to the various parts sent by the customer to the maintenance shop for service. Based on this customer order, the customer part(s) receipt is created to record the goods received from the customer. If you know the exact customer order number, you can directly enter it. Otherwise, you can carry out a search based on the customer order, order date, customer code, customer name, operator code, the ordering point, part number, customer part number, the description of the part and the order category. Details such as the customer order number, order date, customer code, customer name, operator code, ordering point and the order category are displayed in the multiline.