Customer Order Management Hub - An Overview

The Customer Order Management hub has been primarily introduced for tracking and reviewing  the order management cycle, right from setting up the Customer Request to the creation of the order, (Customer Order/Part Sale Order) up to the billing process.

This hub enables the user to review customer requests, quotations and even orders corresponding to various line of businesses. Also this hub has a provision to track and review details of Customer requests for various line of businesses. All the details of an order, the estimates generated, quotation provided to the customer, approval of the quote, turnaround time and the billing status and so on can all be tracked from a single screen. This hub provides the user information regarding the status of a request or delays against the order if any.

The hub will have a summary list categorized with Exception / Alert tiles and Status Tiles. Each document from the summary list can be selected to view the details.

On click of each document in the Summary List, the system launches a detailed section with further details of the document. On selection of a Request # from the Summary List, details of the selected request is displayed in a new section with a header and a tab for Request details. Similarly, on selection of Customer Order # from the Summary List, all details pertaining to that particular order is displayed in new section.