Viewing ES request

This page allows you to view the details of the engineering service request (ESR) selected in the main page. Tell me more.

Select the hyperlinked ESR number in the multiline of the “Select Engg. Service Request” page.

The “View Engg Service Request” page appears.

The system displays the following:

Date Format

The format in which the date fields are displayed in this page. This format is displayed from the “User Preferences” business component based on the login user ID.

The system displays the following in the “Engg Service Req Details” group box.

Engg Service Req #	The number identifying the engineering service request (ESR).
Request Status	The status of the request. It could be “Fresh”, “Confirmed”, “Closed”, “Pre-closed”, “Cancelled” or “Response Declined”. Fresh - indicates that the request is newly created. Confirmed - indicates that the ESR has been confirmed. A confirmed request is forwarded to the appropriate engineering cell for processing. Cancelled - indicates that the request has been cancelled because the clarifications are not required any more. Pre-closed - indicates that the engineering department has closed or terminated the ESR without releasing an EAN. This may be due to reasons such as the engineering department not in a position to clarify the request or when there has been an official communication released earlier, based on which the need for the request is irrelevant. Closed - indicates that the engineering department has initiated some action on the request, either by creating an Engineering Advice note or by providing reference to an existing Engineering Advice Note. Response Declined - indicates that the user who has raised the ESR has declined the EAN received as the response. Appropriate reasons for the decline are given as decline comments.
Request Category	The request category of the ESR.
User Status	The user status of the ESR.
Subject	A textual description of the ESR. Zoom facility available
Applicability	Indicates whether the ESR has been raised on “Aircraft”, “Component” or “Engine”.
ATA #	The ATA chapter number associated to the ESR.
Priority	The priority assigned to the ESR.

The system displays the following in the “Aircraft Details” group box.

Aircraft Reg #	The registration number of the aircraft on which the maintenance activity is performed.
Aircraft Model #	The number identifying the aircraft model
Position Code	The position number of the aircraft model for which the maintenance action is being performed and for which the clarification is sought.
Part #	The part number of the aircraft or component for which the maintenance action is being performed and for which the clarification is sought.
Zone #	The zone number of the aircraft on which the maintenance action is being performed and for which the clarification is sought.

The system displays the following in the “Component Details” group box

Component #	The component number of the component, on which the maintenance is being performed and for which the clarification is sought.
Part #	The part number of the component for which the maintenance action is being performed and for which the clarification is sought.
Serial #	The zone number of the aircraft on which the maintenance action is being performed for which the clarification is sought.
Part Description	The description of the part, on which the maintenance is being performed for which the ESR has been raised. Zoom facility available

The system displays the following in the “Problem Details” group box

Problem Description

A textual description of the problem.

Zoom facility available

Background Details

A textual description of the activities which led to this problem.

Zoom facility available

The system displays the following in the “Reference Document Details” group box

Work Order #	The work order number of the maintenance which has initiated the request for clarification.
Discrepancy #	The discrepancy number, which has initiated the request for clarification, while being processed.
Maint Report #	The maintenance report number which has initiated the request for clarification.
Ref Doc No 1	Any other reference document, which has initiated the request for clarification.
Ref Doc No 2	Any other reference document, which has initiated the request for clarification.
Comments	Any comments regarding the reference documents. Zoom facility available

The system displays the following in the “Requestor Details” group box

Work Center #	The work center in which the maintenance is being done.
Work Center Description	A textual description of the work center. Zoom facility available
Station Name	The station in which the maintenance activity is being done.
Work Phone #	The work phone number of the requestor.
Requestor	The user ID of the person who has requested the clarification.
Requestor Name	The name of the person who has requested the clarification. Zoom facility available
Email	The email ID of the requestor.
Other Details	Any other details added with regard to this request. Zoom facility available

Enter the following fields in the Document Attachment Details group box:

File Name

The filename containing the document reference details.

Zoom facility available.

Select the “View File” link at the bottom of the page to view the content of the file referenced in the field “File Name”.
Select the “View References” link at the bottom of the page to view the document reference details.

The system displays the following in the “Record Statistics” group box.

Created by	The login ID of the user who has raised the ESR.
Created Date	The date on which the ESR was raised.
Last Modified by	The login ID of the user who has last modified the ESR.
Last Modified Date	The date on which the ESR was last modified.
Confirmed by	The login ID of the user who confirmed the ESR.
Confirmed Date	The date on which the ESR was confirmed.

Viewing Engineering Service request – An Overview

This page allows you to view the details of the engineering service request (ESR) selected in the main page. The details of the aircraft, component and referenced documents are displayed, along with the problem description. The details of the work center and user that raised the ESR is also displayed.