Help on claim

This page allows you to retrieve the details of the claim documents that are already created. You can carry out a search based on the claim number, claim status, supplier number, part number, part description, claim category and claim user status. Details such as claim number, claim status, supplier number, supplier name, claim date and time, initiated by, total claim amount, claim currency, claim description, claim category and claim user status are displayed.

Click the lens icon positioned next to the “Reference Doc. #” field in the Initiate Quality Audi or Edit Audit Report page in the “Quality Audit” business component.

The “Help on Claim” page appears.

The system displays the following field:

Date Format

The format in which the date field is displayed. This format is displayed from the "User Preferences" business component based on the login user ID. In case the format is not defined, the system displays the date format from the "Enterprise Modeling" business component by default.

Enter the following fields in the “Search Criteria” group box to search for a claim.

Claim #	A unique number identifying the component warranty claim (Alphanumeric, 40). Enter the number in full or specify it partially using the “*” character. The system retrieves all the claim documents whose number is similar to the number entered here.
Claim Status	Use the drop-down list box to specify the claim status. The system provides the options “Confirmed”, “Released” and “Accepted”. The system retrieves all the claims whose status is similar to the status selected here. The system leaves the field blank by default.
Supplier #	The code identifying the supplier on whom the claim is raised / initiated (Alphanumeric, 45). Mandatory. Enter the number in full or specify it partially using the “*” character. The system retrieves all the claim documents with supplier number similar to the number entered here.
Initiated By	The code identifying the employee who initiated or recorded the claim (Alphanumeric, 77). Enter the number in full or specify it partially using the “*” character. The system retrieves all the claim documents that are initiated by the employee whose number is similar to the number entered here.
Part #	The number identifying the part (Alphanumeric, 40). Enter the number in full or specify it partially using the “*” character. The system retrieves all the claim documents that are raised on part whose number is similar to the number entered here.
Part Description	The textual description of the part (Alphanumeric, 150).
Claim Category	Use the drop-down list box to specify the claim category. The system lists all the ‘Active’ quick codes of type “Claim Category” as defined in the “Maintain Quick Codes” activity of the current business component. The system retrieves all the claims whose category is similar to the claim category selected here. The system leaves the field blank by default.
Claim User Status	Use the drop-down list box to specify the claim user status. The system lists all the ‘Active’ quick codes of type “Claim User Status” as defined in the “Maintain Quick Codes” activity of the current business component. The system leaves the field blank by default.

Note: Leave the above mentioned fields blank, to retrieve all the records irrespective of the search criteria.

Click the “Search” pushbutton to retrieve the claim details in the multiline.

The system displays the following details in the “Search Results” multiline:

Claim #	The number identifying the claim.
Claim Status	The status of the claim.
Supplier #	The number identifying the supplier on whom the claim is raised.
Supplier Name	The name of the supplier.
Claim Date & Time	The date and time at which the claim is created.
Initiated By	The employee code and name of the employee who initiated the claim.
Total Claim Amount	The total amount claimed for the loss or damage.
Claim Currency	The currency in which the claim for the loss or damage is raised.
Claim Description	The textual description of the claim.
Claim Category	The category to which the claim belongs.
Claim User Status	The user status of the claim.

Check the box in the “Select” column of the multiline to select the claim.
Click the “OK” pushbutton.